Information we collect
We collect only the contact and journey information you choose to provide: name, phone numbers, optional email, route, travel timing, party size, vehicle preference, flight number when relevant, and notes. Historical transaction records may be retained for accounting, disputes or reconciliation. The website does not collect card details, banking logins, PINs or OTPs. Do not submit those details in the booking form.
Why we use it
We use booking information to assess the request, contact you, prepare a quotation, arrange the journey, keep necessary business records, prevent misuse and meet legal obligations.
Price-check notifications
When price-check notifications are enabled, viewing a calculated taxi or tour package price may send the entered route, planned stops, vehicle category, travel timing, passenger count and displayed prices to our internal operations mailbox through EmailJS. This does not submit a booking. Unsubmitted names, email addresses, phone numbers, flight numbers and free-text notes are excluded. These notifications are separate from Google Analytics.
Storage and access
Production booking data is stored in Cloud Firestore. Access is limited to authenticated administrators with an authorized admin claim. Public visitors cannot read booking records.
Website analytics
We use Google Tag Manager and Google Analytics to understand how public pages are used and whether a booking request is successfully submitted. We exclude administrator pages and private payment links, remove query strings from page addresses, and never send names, contact details, exact pickup or destination addresses, booking references, payment references or form notes. Advertising storage and personalized advertising remain disabled. You can limit analytics using your browser privacy or content-blocking settings.
Sharing and retention
Information may be shared with the assigned transport provider only as needed for the requested journey. Records are retained only as long as needed for operations, disputes, accounting or legal duties, then deleted or anonymized.
Your choices
You may ask to correct or delete eligible personal information by contacting the business. Some records may need to be retained where law or an active dispute requires it.
Maps, reviews and external contact
Google Maps may process location searches when configured. When the Tripadvisor review panel loads, your browser connects directly to Tripadvisor to retrieve current review content; Tripadvisor’s own privacy practices apply to that connection. WhatsApp links open a service operated by Meta, and information you send there is subject to WhatsApp’s own terms and privacy practices.